Delivery Information

We offer shipment via Royal Mail, TNT, DHL, Parcel Force, UPS, Fedex. The shipping cost will be adjusted upon check-out base on the destination and the weight of your order. We will select the most suitable delivery method to for you at the time of dispatching the order.
  • Please allow 5-8 business days to process your order in addition to the time indicated by your preferred shipping method. Order are processed and delivered Monday through Friday, excluding holidays. We will notify you by email once the order is ready. 
  • We cannot be responsible for unanticipated delays due to forces outside of our control such as weather.
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    INSURANCE:

     

    • Conceptzona insures each purchase from the time it is in transit until it is delivered to you. Depending the amount of the order, it may require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for the package.

     

    INTERNATIONAL SHIPPING:

    • If it is an outside of EU shipping, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will email you a confirmation prior to dispatching an international order.